Helpsheets
The following resources address common technology issues encountered by new faculty, staff and students at Lewis & Clark College.
In order to view help sheets saved in PDF format, Adobe Reader must be installed on your computer. If you do not have Reader you can download it by clicking here and then selecting the appropriate operating system for your computer. Please be sure to read the system requirements prior to downloading and installing Reader as instructions differ from system to system.
Helpsheet out of date? Not finding what you’re looking for? Let us know at itservice@lclark.edu.
L&C Account
Account Creation - Step by Step Guide
LC Account Creation Basics (video)
Google Helpsheets
Visit our G Suite Resources Page
Colleague
General Topics
Symantec Anti-Virus - How to Install
Zoom Videoconferencing Knowledge Base (more below)
LCFiles
Access J-Drive Remotely Using a Mac
Access J-Drive Remotely Using a PC
LCfiles - Connecting with Mac OS X
Microsoft
Microsoft Office Home User Installation
Moodle
Visit our Moodle Resources Page
Telephones
For in-depth phone support, please visit the Telecommunications page.
Network
Security - General Safety Tips
Security - Mobile Device Safety
How To: Connect to GlobalProtect VPN
Multi-Factor Authentication (MFA) with Arculix
Thunderbird
Thunderbird - Creating Multiple Identities
Zoom Video Conferencing
Zoom Online Training and Support
Zoom Video Conferencing Knowledge Base
Zoom Video Conferencing Quick Start Guide
Zoom 101 : In Meeting Controls (Basic)
Tips and Tricks for Educators on Zoom