Troubleshooting

Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. 

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The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the web development team is working on.

Report a new issue

Ongoing

Breadcrumbs can contain extra info when a new page is not in the nav menu
Reported: April 10, 2026

Fixed

Profiles sorting widget does not return search results
Reported: April 8, 2026
Some news stories links open only a white screen
Reported: January 8, 2026
Some content created/edited on Nov 25, 2025 may have been overwritten
Reported: November 26, 2025
Logging into LiveWhale repeats authentication
Reported: November 25, 2025
Some navigation menus get erased while being edited
Reported: October 28, 2025